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REFUND POLICY

Last Update: 09/28/2026

At Sweet Beauty, we want you to feel confident when shopping with us.
 

This Refund Policy explains how refunds and store credits are handled, so you always know what to expect. Your legal rights as a consumer always apply and are never limited by this policy.

SWEET REFUND METHOD

Refunds are issued to your original payment method (credit card, debit card, Pix, boleto, or any other method you used). We will never require you to accept store credit.


If you prefer, you may choose to receive a Sweet Beauty store credit in the form of a digital gift card instead. Store credit does not expire and may be used toward future purchases from our online store. It is only issued if you actively choose it.


If applicable law provides a different or more favorable refund method, your legal rights will always prevail.

REFUND PROCESSING

To request a return or refund, contact us at support@sweetbeautyshop.com ([e.g., Monday to Friday, 9am to 6pm]). We will reply within [2] business days with instructions.
 

Once your returned item has been received, we will process your refund within [7] business days and notify you by email.

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  • Card refunds may take one or two billing cycles to appear on your statement, depending on your card issuer.

  • Pix and boleto refunds are sent to the account you inform us.

  • Store credit, if chosen, is sent to the email address associated with your order.
     

If your order has not shipped yet, you may cancel it at any time and receive a full refund to your original payment method. Contact us as soon as possible.

RETURN ELIGIBILITY

Right to cancel (14 days): you may cancel your order for any reason within 14 days after you receive it. Just tell us clearly that you wish to cancel by contacting support@sweetbeautyshop.com.

 

After telling us, you have 14 days to send the goods back. This applies to customers in the UK and the EU. For customers elsewhere, we offer the same 14 days as a minimum, and any longer or stronger rights under your local law still apply.
 

Refund: you will receive a full refund of the product price and the standard delivery cost you paid. Any extra charge for a faster delivery option than our standard one is not refundable.
 

Checking your product: you may open the packaging and handle the product to check it, as you would in a shop. Please do not use it. See NON-RETURNABLE ITEMS for sealed hygiene products.
 

Courtesy returns: after the 14-day period, we may accept sealed and unused items within [30] days of delivery, with a refund or store credit at your choice.
 

For all returns, please:

  • Contact us before sending anything back and use only the return address we provide. Some products ship from partner warehouses, and sending a package to the wrong address may delay your refund;

  • Return the item with its original packaging, accessories, and documents whenever possible;

  • Keep your proof of postage until your refund is confirmed.
     

Return costs: for returns made because you changed your mind, the customer pays the cost of returning the goods. For defective, damaged, or incorrect items, Sweet Beauty pays the return shipping. Detailed return instructions are available in our Shipping & Returns Policy.

NON-RETURNABLE ITEMS

For hygiene and health protection reasons, cosmetic and personal care products that were sealed when delivered (for example, sealed with a safety seal, film, or hygiene cap) cannot be returned for a change of mind once the seal has been broken.

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Products that were not sealed are covered by our normal return rules, as long as they are unused.

If you handle or use a product beyond what is needed to check it, we may reduce your refund to reflect any loss in value.

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This restriction does not apply to products that are defective, damaged, not as described, or incorrect, which are always eligible regardless of whether they were opened.

SHIPPING CHARGES

Original standard shipping charges are refunded in the following cases:
 

  • Cancellation within the 14-day period;

  • Defective, damaged, not as described, or incorrect items;

  • Orders cancelled before they ship.
     

For courtesy returns after the 14-day period, original shipping charges are not refunded and return shipping is the customer's responsibility. Customs duties, import taxes, and fees charged by your country are refunded only where the law requires or where the customs authority returns them to us.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, not-as-described, or incorrect item, please contact us. We recommend doing so within 7 days of delivery so we can resolve it faster, but this is not a deadline and your legal rights are not affected.

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Under UK consumer law, goods must be of satisfactory quality, fit for purpose, and as described:
 

  • Within 30 days of delivery, you have the right to reject the item and receive a full refund.

  • After 30 days, you may be entitled to a repair or replacement, and, if that is not possible or does not solve the problem, a refund or a price reduction. Your legal rights may last longer than 30 days.

  • Customers outside the UK keep all rights provided by their local consumer law.
     

Please include:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the product and packaging.
     

We may ask for additional information, but we will not use this to delay your solution. Refunds are issued without undue delay and within 14 days of agreeing that you are entitled to one.

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