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SHIPPING & RETURNS

At Sweet Beauty, we want your shopping experience to be smooth from the moment you place your order until it arrives at your door. This Shipping & Returns Policy explains how we process, ship, and deliver your purchases, and how returns work.
 

Your legal rights as a consumer always apply and are never limited by this policy.

WORLDWIDE SHIPPING

Sweet Beauty proudly offers worldwide shipping, allowing you to enjoy your favorite beauty essentials wherever you are. Available shipping options and their costs are shown at checkout before you pay.

ESTIMATED DELIVERY TIME

Our estimated delivery time is generally [5–20] business days after dispatch, depending on your destination. Delivery times may vary due to local customs procedures, carrier operations, or remote delivery locations.

If your order has not arrived within 30 days of your order date, please contact us at support@sweetbeautyshop.com.

 

We will investigate with the carrier and, if needed, resend your order or issue a refund.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

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If you wish to cancel before your order ships, contact us as soon as possible and you will receive a full refund to your original payment method.

ORDER TRACKING

Once your order has been dispatched, you will receive an email containing your tracking number and carrier information, allowing you to follow your package throughout its journey.

 

Tracking updates may take a few days to appear after dispatch. If you have not received tracking information within [5] business days, contact us.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, or other local fees imposed by the destination country.

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Where these charges are not collected at checkout, they are the responsibility of the customer and are payable to the carrier or customs authority on delivery.

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We do not control these charges and cannot predict them.

 

Please check the rules in your country before ordering.

INCORRECT ADDRESS & FAILED DELIVERIES

Please make sure your shipping information is complete and accurate before placing your order.

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If an order is returned to us because of an incorrect or incomplete address you provided, or because delivery was refused or not collected, additional shipping fees may apply before the order can be resent.

 

If the delivery failed because of a carrier or our own error, we will resend your order or refund you at no extra cost.

SHIPPING DELAYS

We always aim to deliver your order within the estimated timeframe. Some delays are outside our control, such as customs procedures, carrier disruption, or severe weather, and we cannot be held responsible for delays caused by these circumstances.

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We will help you follow up with the carrier and keep you informed.

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If your package is lost or damaged in transit, contact us and we will send a replacement or a refund. This does not affect your legal rights, including your right to cancel and be refunded if your order is not delivered within the legal time limit.

RETURNS

Right to cancel (14 days): you may cancel your order for any reason within 14 days after you receive it. Tell us clearly by contacting support@sweetbeautyshop.com.

You then have 14 days to send the goods back. You will receive a full refund of the product price and the standard delivery cost. This applies to UK and EU customers. For customers elsewhere, we offer the same 14 days as a minimum, and any stronger rights under your local law still apply.

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Courtesy returns: after the 14-day period, we may accept sealed and unused items within [30] days of delivery, with a refund or store credit at your choice.

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Return costs: if you change your mind, the customer pays the cost of returning the goods. If the item is defective, damaged, not as described, or incorrect, Sweet Beauty pays the return shipping.

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Hygiene products: cosmetics and personal care products that were sealed when delivered cannot be returned for a change of mind once the seal is broken. See our Refund Policy for full details.

HOW TO RETURN AN ITEM

  1. Contact us at support@sweetbeautyshop.com with your order number and the reason for the return.

  2. We will reply within [2] business days with instructions and the return address.

  3. Send the item back within 14 days of telling us you wish to cancel, in its original packaging where possible. Please do not send anything before we confirm the address, since some products ship from partner warehouses and packages sent to the wrong address may be lost.

  4. Keep your proof of postage until your refund is confirmed.

 

Refunds are issued to your original payment method within [7] business days of receiving your return. See our Refund Policy for full details.

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